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flycop2000

Member
Messages
37
Points
8
Hi,
I have a DS-7616NI-K2 NVR with the cameras set for continuous recording. When I try and playback from a camera on my PC web browser I get the message 'No file found' however I can play back any of my cameras recordings on my iPhone using the Hik connect App.
NVR firmware is 4.40.015

Any ideas?
 

Kyle

Administrator
Staff member
Messages
280
Points
28
Hi @flycop2000

Which internet browser and operating system are you using? Do you see the same issue in Internet Explorer (not Edge) and iVMS-4200?
 

Phil

Administrator
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Messages
3,729
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83
Does this make any difference?
 

Phil

Administrator
Staff member
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3,729
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83
Can you upload a screenshot please?
Full screen capture (PrtScn) with the error showing please.
 

flycop2000

Member
Messages
37
Points
8
Sorry about the delay in replying.

1600331983876.png
 

Dan

Administrator
Staff member
Messages
1,221
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83
Hi @flycop2000

Thanks for the above screenshot, can you also share a screenshot of your record settings for the camera channel you have selected in the above screenshot (rear garden)?

Also, make sure to access from IE and not Edge, I know you say the issue is present when accessed from either but if we are to get playback working it will be in IE and not Edge as the Hikvision video plug-in is not supported by Edge.
 

Dan

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1,221
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83
Ok, can you also share a screenshot of your record/storage schedule for this camera and the storage management menu?
 

Dan

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83
Thanks @flycop2000

It looks like you will need to format your HDDs, they usually only show 0.00GB of free space if they are new HDDs which have only just been installed and never formatted, which is something you should always do after installing a new HDD.

To format both of those HDDs simply tick the boxes for each HDD on the left side of the HDD list and then click the Format button at the top of the table. Once complete the HDD free space should display as almost the full capacity of the HDDs. (e.g. the first HDD should have free space of around 3600-3700GB)

After formatting make sure to check that Overwriting has been enabled because otherwise when all the storage space has been used the cameras will stop recording, you can find the overwriting settings under the Advanced Settings of the Storage menu. (see below)

Screenshot 2020-09-21 at 09.49.27.png
 

flycop2000

Member
Messages
37
Points
8
Hi Dan,
I'll format the disks and see what happens, the disks have been installed in the NVR for more than a year. I can view recordings from my iPhone using the Hik connect App without a problem. I'll let you know the outcome.
 

Dan

Administrator
Staff member
Messages
1,221
Points
83
Hi @flycop2000

Can you confirm if the HDD in the NVR are the only storage you are using? Do you have MicroSD cards fitted in the camera(s)?

Have you ever been able to view footage from the NVR browser menu? Is this the first time you have attempted to view footage from the browser since setting your NVR up?

Be aware that if you do not have any other storage set up formating the HDDs will erase all footage from the cameras.
 
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