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Hikvision NVR - k1/8p not online?

Janet

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Hi.
I really hope someone can help.
Im not very technical minded so please excuse if not making sense or i do not understand some terminology.
I have a nvr-k1/8p which has been great until my washing machine tripping the electric.
Now we only can see 1 camera of 2 as the 2nd one says its offline.
I'm also now after messing about with settings unable to access the 1 camera from my mobile.
Where do i start?
Any help greatly appreciated. Thank you
 
Hi @Janet

How are the cameras connected to the NVR? Are they hard-wired into the PoE ports in the back of it, or connected remotely via their IP address?

Your electric tripping may have caused your router to reboot, changing your camera's IP address as a result. In which case, you will need to change the channel settings on the NVR to match the new IP address of the camera, so that it knows where to find it on your network.

You can check the cameras IP address by running the SADP tool on a PC connected to the same network, but this will only work if the camera is not directly connected to the NVR's PoE ports.
 
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