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Jaso912

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Hi my hikvision app is showing offline can you please help thanks jasin
 
This is what it's coming up with
 

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And this
 

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Is your NVR still accessible on your Local Area Network?
e.g. can you still browse to it?
 
Can log into just come up with offline think I might have had a hik connect update and not been able to view on my phone
 
By browse to it, I mean can you use a browser such as Internet Explorer to login to your NVR?
 
If you run Hikvision's SADP utility on your PC what does that show please?
 
Showing nothing
 

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Hi do the settings look ok
 

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Showing offline on status
 

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And this
 

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2
 

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You have no network settings entered - they are all zeros.
Therefore your NVR is not connected to your network.
You will not therefore be able to access it.

I could guide you through setup, but:
SADP should still find your NVR and report it - IF it is actually network connected to your router.
As SADP is not showing anything, I suspect that your NVR is no longer actually on your network.

What started these problems please?
e.g. have you changed your router?
 
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