Playback Error

[bien gomez]

Hi

I wanted to ask for some assistance. I have a HIK wireless NVR. The cameras connected to it are also HIKVision brand (cube camera).

The recording works fine because the timeline shows a bar that shows there are recorded videos.

If I choose to playback the recorded videos, an error appears on the web browser, it says "playback failed".

I am hoping somebody has encountered and found a solution for this.

Thank you.

 

[Kieran]

Hi,

Can you let me know what NVR model you have, what firmware version it's on and what browser you're trying to use to view the playback please?

 

[bien gomez]

Hi Kieran.

Its a wireless NVR 150922 firmware. The culprit was the Google Chrome browser. We tried using a Firefox browser and it worked!

Thanks so much.

 

[Kieran]

No problem, glad you got it resolved!

Just FYI, the NPAPI plugin Hikvision use has become unsupported by many browsers (except Firefox) and they're currently producing a fix for it due to be released at the end of this month/November. I made a post about it here.

 

[bien gomez]

Hi Kieran.

Thanks so much. I really appreciate all the help you are offering to us. =)

 

[Dale Wake]

Hi,

Just looked at this post as i was also having playback issues, turns out firfoxes default action is not to notify if something needs unblocking.
Next to the browser address bar there should be a lego block or exclamation mark, click this and it should take you into the options for blocking and unblocking popups and plugins etc.

Hope this helps others

Thanks

 

[bien gomez]

Hi Dale.

Thanks. Now I use Opera or Firefox browser =)