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Problem with ANPR black & white list on DS-2CD4A26FWD-IZS/P camera

BanY

New Member
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4
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1
Thread starter #1
I have a problem with the camera model: DS-2CD4A26FWD-IZS/P firmware: V5.4.7 build 180309
When importing a black & white list, an error occurs: file format is not supported.
EXTENSION IS (.XLS)

Do you have any solutions??
 

Nigels89

New Member
Messages
28
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3
#2
Hello I've had this problem before but with the NVR and have found out that it was because I was using Excel on the Mac, so I found that if I use Excel in Windows it seemed to work first time.

Also I have noticed that the 4 line ANPR that is a different firmware on the portal with a newer build number (5.4.5 build191012)

 

BanY

New Member
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4
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1
Thread starter #3
With that firmware working but then I can no longer access the storage! error code: HCNetSDK.dll[-1]
 

BanY

New Member
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4
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Thread starter #4
I solved that problem, but another problem arose as soon as I open the black and white list menu! :(

Capturecrna.JPG


It also prints the loading window and rotates continuously!!??
 

BanY

New Member
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4
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Thread starter #6
No change and with the latest firmware the same problem! :mad::mad:
 

KamirZG

New Member
Messages
7
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1
#7
Open Internet Explorer ( RUN AS ADMINISTRATOR), when editing Excel table edit it as text. It should work.
 
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