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Remote viewing problem

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After some new equipment was installed we are unable to remotely view security cameras from the DVR.
Via local network they are visible. When attempting to connect remotely, a login page appears .. This didn't before as it went straight to the image viewing. Now even after logging in all we get is a blank screen with a left column showing the individual cameras. Clicking on those does not bring up an image.
Can post pics of settings if needed.
Thanks for any help.