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Hik-Connect The cameras connected to my DVR are not loading in HIk-Connect

Hakeem

New Member
Messages
1
Points
1
Hello my hikconnect app on the phone has refused to load the cameras it loads and stops yet the DVR and platform access is ONLINE....
 

Kyle

Administrator
Staff member
Messages
255
Points
28
Hi @Hakeem

Have you been able to load the cameras in Hik-Connect before?
What are the model numbers of the cameras and DVR that you're having problems with?
Is the firmware for everything up to date?
Are you using Hik-Connect on Android or iOS? Which version of the app are you running?

Have you added the device to your account through the Hik-Connect web portal, using the method in this guide? - How to use Hik-Connect
 
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