01304 827609 info@use-ip.co.uk Find us

Bug 'The channel does not exist' - Hikvision

tannerdotq

New Member
Messages
16
Points
1
Hi,

I am continuing to have this problem everyday appearing onto the monitor. It will randomly popup every now and then. I have no idea whats causing this problem.

model: iDS-7204HQHI-K1 / 2S(B)

current firmware: V4.24.001 build 191225
 

Attachments

  • Screenshot_20200915_165922.jpg
    Screenshot_20200915_165922.jpg
    82.4 KB · Views: 11

Phil

Administrator
Staff member
Messages
3,729
Points
83
Have you ruled out the possibility that this is due to the remote control for some other device in the room being used?
The Hikvision NVRs and DVRs accept commands from an infra-red remote control.
Some are supplied with a remote, some are not.
It can happen that the infra-red signal from the remote control for another device e.g. your TV is received by the DVR/NVR but it cannot do what it is being asked to do.

Get a feel for whether it corresponds.
Put something in front of the DVR/NVR's front panel that will block any spurious remote control signals for a day or so and see whether this problem disappears.
 

tannerdotq

New Member
Messages
16
Points
1
Have you ruled out the possibility that this is due to the remote control for some other device in the room being used?
The Hikvision NVRs and DVRs accept commands from an infra-red remote control.
Some are supplied with a remote, some are not.
It can happen that the infra-red signal from the remote control for another device e.g. your TV is received by the DVR/NVR but it cannot do what it is being asked to do.

Get a feel for whether it corresponds.
Put something in front of the DVR/NVR's front panel that will block any spurious remote control signals for a day or so and see whether this problem disappears.
What is the DVR front panel?
 

Phil

Administrator
Staff member
Messages
3,729
Points
83
I can't be sure where the infra-red remote receiver is on your model, so I'd suggest that you block the whole front face of your DVR - just put a couple of books across its face to test whether the issue goes away.
 

tannerdotq

New Member
Messages
16
Points
1
I can't be sure where the infra-red remote receiver is on your model, so I'd suggest that you block the whole front face of your DVR - just put a couple of books across its face to test whether the issue goes away.
What I have picked up is that this error seems to only be popping up when my TV is on. I turned my TV off for an hour, and the popup didnt appear. I turned my TV back on and after a few seconds, this popup came back up.
 
Top