"Too short recorded video. playing failed" error on iPhone 11 pro max

[lancetcb]

"Too short recorded video. playing failed" error on iPhone 11 pro max

Hi, I have recently had 5 Hikvision cameras installed.

3 X 4K cameras
and
2 X 5mp Cameras

5 cameras in total

Anyways

When I record footage from any of the 4k cameras via "playback", it gets saved into my "pictures and videos" fine. But, when I go to actually play the video, I get an error saying, "Too short recorded video. playing failed"

It's strange because if I record the "live" stream of any of the cameras, the playback works fine. It's only when you record previous footage.

I'm using the Hikvision app on my iPhone 11 pro max and have updated the firmware on the DVR box to the latest version. I don't know why this error is occurring? My CCTV engineer is also puzzled. He has an android phone, and it works fine on his.

Was curious about any solutions? Or if anyone else had the same issue?

I made a screen recording of my issue.

Any help would be appreciated.

 

[Dan]

Hi @Iancetcb

Apologies for the lack of reply, are you still having this issue?

 

[lancetcb]

Hi Dan, Yes unfortunately

 

[GAM]

Hi Dan, Yes unfortunately

Hi did you ever resolve this? I’m having the same issue. Many thanks

 

[Calum Jackson]

Hi @Iancetcb

Apologies for the lack of reply, are you still having this issue?

Hi, I am getting this issue too. Was a resolution ever identified?

 

[shw]

Apparently it’s the app that’s broken… it should be rectified in the next update in September