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Unable to connect with remote viewing

wiggy45

New Member
Messages
3
Points
1
Thread starter #1
Have been viewing my camera on my mobile remotely but has recently stopped working. The error code I get is Video playing failed. Error Code (260008). Have checked the settings in my Hikvision NVR and the DDNS settings status is "connect to server failed". The password shows only 6 characters, the password I enter is 9 characters. If I re-enter the password the status changes to "status of DDNS is normal" until I come out of configuration and then go back in which shows the status as "connect to server failed". Can anyone help?
DDNS Hik connect.jpg
 

StewartM

Active Member
Messages
444
Points
28
#2
Surprised that ever worked! I recommend you start the process over using only Hik-Connect's service. I'd gladly step you through it but knowing the NVR model and firmware version will help. Also check you have the Platform Access tab available under Configuration>Network>Advanced.
 

wiggy45

New Member
Messages
3
Points
1
Thread starter #3
Surprised that ever worked! I recommend you start the process over using only Hik-Connect's service. I'd gladly step you through it but knowing the NVR model and firmware version will help. Also check you have the Platform Access tab available under Configuration>Network>Advanced.
Thank you for your reply Stewart, I solved the problem by uninstalling hik connect from my mobile and reinstalling. The DDNS password remains the same showing only 6 characters I assume this is just a quirk of the system.
 
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