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Unable to select the 5MP setting option in one of three new ColorVu cameras?

carlita

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Hi I have just installed a new Colorvu system with 3 cameras, on two of them when I go into the ptz settings I am unable to select 5MP the only options are PAL or NTSC on the other camera I can select 5MP no problem, the other settings for all three cameras are the same.

Any ideas thanks.
 
Can you please share the model numbers of your cameras?
Check the portals to make sure that you are running the current latest firmware for each?
And please share a screenshot to show the issue / difference that you are seeing.
 
I think I have it sorted, seems like these new colour cameras take a lot of power so I have ordered an upgrade to my power supply I will let you know how I get on.
The cameras are Colorvu Turbo DS-2CE12HFT-F28 5MP with latest firmware.
IMG_1308.jpeg


Thanks for reply
 
I think I have it sorted, seems like these new colour cameras take a lot of power so I have ordered an upgrade to my power supply I will let you know how I get on.
The cameras are Colorvu Turbo DS-2CE12HFT-F28 5MP with latest firmware.
View attachment 4228


Thanks for reply
All ok now, was the power unit
 
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