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Unable to unbind device

jlrruben

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As shown in the pictures attached, I am unable to unbind the current device. As a result, I am unable to add the device in order for me to view the cameras through my android phone. I'm using the Hik-Connect app from google play store.

I tried scanning the QR code provided by the Network > Platform Access but it keeps saying that the device has already been added by another account.

What seems to be the problem here?

Device Model: DS-7208HGHI-F1
Software Ver: V3.4.89 build 180906

64951524_342817659717713_1422155996322594816_n.jpg
65303995_331778604417069_734805953009942528_n.jpg
65391833_470210643746679_2382287512912527360_n.jpg
 
You will need to contact Hikvision Tech Support and ask them to delete the DVR from all other Hik-Connect accounts.
 
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