• Hi Guest, Please subscribe to our YouTube channel for fresh new videos each week.

Web Server Died & RTSP Server Died

pokerdude

New Member
Messages
5
Points
1
Thread starter #1
using my MS-C2972-FIPB it often happens that I can web-access the camera anymore, also randomly I lose access through M-Sight Pro app.

the log of the cam then later says: Web Server Died & RTSP Server Died


why does this happen and how do I avoid this?

I am using latest fireware 40.7.1.71-r8 and this happens while using an external power supply but also in case I use PoE
 

Dan

Administrator
Staff member
Messages
273
Points
28
#2
Hi @pokerdude

This is not a problem we are aware of and we haven't seen this problem with the Milesight Dome camera we have here in the office. I will pass this information directly to Milesight Support to see if they have an answer.
 

CC

New Member
Messages
5
Points
1
#3
Hi,

Here is CC from Milesight.
Just because we never met this situation like yours before, so I can't sure that what cause it.
Is it possible for you to arrrange Teamviewer?
 

pokerdude

New Member
Messages
5
Points
1
Thread starter #4
hi, the Milesight support told me to check the flat cable connectors inside the cam because maybe there is something loose.
I did unplug and then plug-in both connectors and didnt have anymore issues since two days.

I will keep monitoring this.
 

Phil

Administrator
Staff member
Messages
2,740
Points
63
#5
Thanks for sharing and updating us
 
Top