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Windows 11 upgrade - no more live view

fullboogie

Active Member
Messages
540
Points
43
Just upgraded to Windows 11. Now when I go to the Hikvision web interface for my NVR, I get no video fees from my NVR. It doesn't work in IE, Edge, or Chrome. I've cleared cache in all three browsers with no success. I've noticed a problem we had years ago, where it constantly prompts me to download a plugin, which I've done (as administrator) many times. Anyone else have this problem and a cure?
 

fullboogie

Active Member
Messages
540
Points
43
The above solution is no longer working. Has anyone upgraded to Windows 11 and, using Edge, been able to get live view on the web interface?
 

JB1970

Well-Known Member
Messages
1,236
Points
113
I can't even get live view on Windows 10 anymore! I went to a job this morning where I needed to update some old firmware on a couple of R6 cameras:

Safari - Not only no live view but the button to browse for the firmware file is non functional
Chrome (via Windows VM) - No live view. The firmware update section within the maintenance page is missing completely
IE11 (via Windows VM) - Can't even open IE11 anymore. Despite repeatedly refusing to upgrade to Edge, running IE just immediately terminates itself and loads Edge. No live view and the firmware update section within the maintenance page is missing

As @David suggests, to do a quick upgrade I had to temporarily import individual cameras into iVMS-4200 and delete them again once complete.
 

cymruchris

Member
Messages
71
Points
8
IE11 (via Windows VM) - Can't even open IE11 anymore. Despite repeatedly refusing to upgrade to Edge, running IE just immediately terminates itself and loads Edge. No live view and the firmware update section within the maintenance page is missing

I had this problem a few days ago - and Microsoft are trying to push everyone over the edge - I mean over to Edge - stating IE will soon be gone. Every time I opened IE and entered an IP address it would bounce into Edge. After a bit of searching there's a tick box somewhere in the settings that tells it to send any IE page over to Edge. I'm not near the PC in question at the moment - otherwise I'd find exactly where it was, and explain it a bit better - but there is a tick box hiding in the settings that will stop the above from happening. If you can't find it - I'll go get the specific location the next time I'm on that site later in the week. Once I'd unticked it - it worked again, but who knows for how long.
 

JB1970

Well-Known Member
Messages
1,236
Points
113
I had this problem a few days ago - and Microsoft are trying to push everyone over the edge - I mean over to Edge - stating IE will soon be gone. Every time I opened IE and entered an IP address it would bounce into Edge. After a bit of searching there's a tick box somewhere in the settings that tells it to send any IE page over to Edge. I'm not near the PC in question at the moment - otherwise I'd find exactly where it was, and explain it a bit better - but there is a tick box hiding in the settings that will stop the above from happening. If you can't find it - I'll go get the specific location the next time I'm on that site later in the week. Once I'd unticked it - it worked again, but who knows for how long.
I'll take a look - thanks for the heads up.

Edit: Found it thanks. Altering the "Let Internet Explorer open sites in Microsoft Edge" from Always to Never fixed it.

Screenshot 2021-11-09 at 09.00.02.png
 
Last edited:

Ianc

Member
Messages
32
Points
8
Thank you @cymruchris, and @JB1970 just spent the last hour trying to get IE to open.

According to Microsoft, IE is only supposed to be retired June 15, 2022 meaning that the IE11 desktop application will no longer be supported and afterwards will redirect to Microsoft Edge if a user tries to access it.

It was constantly redirecting to edge NOW !!

Hikvision needs to sort this reliance on IE ASAP
 
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