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Tara Brown

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The Wisenet mobile app can be downloaded on both iOS and Android devices and you can find more information on the application on our website.

This guide is based on the process followed on an iPhone but I would assume the process would be similar on an Android device.

Once installed on your device open up the app and a screen will appear asking you to allow notifications. You can change this permission at a later date but if you want push notifications for motion detection, line crossing etc. you will need to allow these notifications.

pushnotifcations.jpg

Once you select one of the options the pop-up box will disappear and the setup will begin, giving you the option to either scan a QR code or follow a manual setup.

setup screen 1.jpg
QR Code Setup
This is the quickest way to connect to your system. If you select to set up using a QR code, the app will need access to your camera so that you can scan the QR code of your system. The QR code can be found on a label stuck on the outside of the NVR or in a browser by going to Network ---> P2P.

Scan the QR code and a login screen will appear, where you need to enter the device name, your ID and password (these will be the same as when you login using a browser/monitor). Leave the other sections of the form as they are.

You should then be connected to the system.

Manual Setup
If you select to manually set up your connection manually it will open a login screen like below:

manual setup.png

You will need to enter your system information and select OK. If you add the NVR it will automatically add the cameras connected to the system.

We have also shared the user manual from Wisenet on our product page for the Wisenet app if you require further help.
 
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Warren333

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I’ve tried switching from using the iPolis app to the Wisenet app because it has additional features. Unfortunately I can’t get my NVR SRN472S to connect. The app finds the NVR and it’s 4 Poe cameras, but it will not stream them. Any suggestions or is there a technical helpline I can call?
 

Phil

Administrator
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Hi,
I have checked with Hanwha Tech Support for you, and unfortunately no, that App will not work with your NVR :(
 

Warren333

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I wonder why......
Don’t suppose you know of any other 3rd party apps that are worth trying?
 

dimm

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I have XRN-810S and XRN-410S. Is it possible to connect to this NVR with Wisenet Mobile or other app by SSL? I can only connect to 80 port without SSL but it is completely unsecure.
 

Warren333

New Member
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The Wisenet app that I use does not have a SSL option, even though my NVR does. Additionally the app does allow other port usage, but you mention that you can only use port 80.
Sorry, I’ve not been much help.
 
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