Returning A Product

Please email us at to inform us that you wish to return an item.

You must then:

Ensure you have included everything the product came with including all manuals, drivers, disks, cables, etc
If returned items are incomplete we will not be able to process them and they will be rejected.
Package the product securely using the original packaging it was received in or use your own adequate alternative.
Enclose a note to identify yourself as the customer and the reason for return.

Fix a label to the outside of the package containing the return address as follows:

Returns Department
use-IP Ltd
Floor 1, Maritime House
178-180 Snargate Street
CT17 9BZ

We recommend you return your product using a traceable insured service. This will require a signature when our Returns Department receives it and confirms our receipt of the package.

Ensure you retain the receipt for the carriage cost as this will be required should the goods be lost or damaged in transit.