Returning a product

Please email [email protected] before returning any product. Tell us your order details and the reason for the return. We will then email you our returns form and a printable return-address label.

The address label identifies the destination for your parcel; it does not include or pay for postage.

Consumer change-of-mind returns

If you are buying as a consumer, you may cancel an eligible order within 14 calendar days after the day you receive the goods.

After telling us that you wish to cancel, you must send the goods back without undue delay and no later than 14 calendar days after notifying us. Unless the goods are faulty or were supplied incorrectly, you are responsible for arranging the return and paying the return carriage costs.

You may inspect the goods as you would in a shop, but we may reduce the refund if unnecessary handling has reduced their value.

Some products cannot be cancelled or returned under the change-of-mind right, including bespoke or made-to-order goods and opened sealed computer software. Please see our Terms and Conditions for the complete exclusions.

Faulty, damaged or incorrectly supplied goods

Please contact us before returning goods that are faulty, damaged or incorrectly supplied. For qualifying consumer returns, use-IP will pay the cost of return postage or collection.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, exchange or refund.

Exchanges

We accept exchanges for eligible products, subject to availability. Please contact us before returning the original product so that we can confirm the arrangements.

Preparing and sending your return

Please:

  • Include the completed returns form supplied by use-IP.
  • Include everything supplied with the product, including manuals, cables, disks, drivers, power supplies and other accessories.
  • Package the product securely, preferably using its original packaging.
  • Attach the supplied return-address label to the outside of the parcel.
  • Include your name and the reason for the return.
  • Use a traceable, insured postal or courier service and retain your proof of postage and carriage receipt.

Please send returns to:

Returns Department
use-IP Ltd
Floor 1, Maritime House
178-180 Snargate Street
Dover
CT17 9BZ

Refunds

Consumer refunds will be processed within 14 calendar days after we have received the returned goods, or after you provide evidence that they have been sent back where this is earlier.

Business customers

Consumer cancellation rights do not apply to business purchases. Business returns are governed by the business-to-business provisions in our Terms and Conditions, including the applicable inspection, notification and return-carriage requirements.

Nothing on this page affects your statutory rights. Please read our Terms and Conditions for the complete contractual provisions.

Contact Us!