Terms and conditions of website usage

Welcome to our website

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern use-IP Ltd’s relationship with you in relation to this website.

The term “use-IP Ltd” or “us” or “we” refers to the owner of the website whose registered office is use-IP Ltd, The Hub, Lewisham Road, DOVER, CT17 0PA. Our company registration number is 6517588 – Registered in England and Wales.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without use-IP Ltd’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.




Business to consumer – Online terms and conditions between use-IP Ltd and a consumer for the sale of goods


These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.


General terms and conditions


This site is owned and operated by use-IP Ltd of 145 Snargate Street, DOVER, CT17 9BZ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@use-ip.co.uk or 01304 827 609.


1.         The contract between us


We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.


2.         Acknowledgement of your order


To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.


3.         Ownership of rights


All rights, including copyright, in this website are owned by or licensed to use-IP Ltd. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


4.         Accuracy of content


We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.


5.         Damage to your computer


We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


6.         Availability


All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.


7.         Ordering errors


You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.


8.         Price


The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.


Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.


9.         Payment terms


We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.


10.       Delivery charges


Delivery charges vary according to the type of goods ordered.


11.       Delivery


11.1      Our delivery charges are set out in the checkout pages of our website.


11.2      We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.


11.3      You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


12.       Risk and ownership


Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.




13.       Cancellation rights


13.1      Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.


13.2      Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, fax or email).


13.3      You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.


13.4      If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.


13.5      Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.


13.6      We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).


14.       Cancellation by us


14.1      We reserve the right not to process your order if:


14.1.1   We have insufficient stock to deliver the goods you have ordered;

14.1.2   We do not deliver to your area; or

14.1.3   One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.


14.2      If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.


15.       If there is a problem with the goods


15.1      If you have any questions or complaints about the goods please contact us.  You can do so at info@use-ip.co.uk / 01304 827 609.


15.2      We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).


15.3      If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) allow us to collect them from you.  We will pay the cost of postage or collection.


16.       Liability


16.1      Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.


16.2      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.


16.3      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.


16.4      You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.


16.5      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.


17.       Notices


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at use-IP Ltd, 145 Snargate Street, DOVER, CT17 9BZ and all notices from us to you will be displayed on our website from time to time.


18.       Changes to legal notices


We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


19.       Law, jurisdiction and language


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


20.       Invalidity


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


21.       Privacy


You acknowledge and agree to be bound by the terms of our privacy policy.


22.       Third party rights


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.






To use-IP Ltd, 145 Snargate Street, DOVER, CT17 9BZ info@use-ip.co.uk:


I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*:


Ordered on*/Received on*:        ……………………………………………….


Name of consumer(s):                ……………………………………………….


Address of consumer(s): ……………………………………………….




Signature of consumer(s):           ………………………………………………. (only if this form is notified on paper)


Date:                                        ……………………………………………….


*Delete as appropriate









Business to business – Terms and conditions for sale of goods


The Buyer’s attention is particularly drawn to Clause 12


1.         Definitions


Seller                           means use-IP Ltd  of 145 Snargate Street, DOVER, CT17 9BZ.


Buyer                          the person who buys or agrees to buy the goods from the Seller.


Conditions                   the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.


Goods                          the items which the Buyer agrees to buy from the Seller as set out in the Schedule.


Price                            the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.


Force Majeure Event  has the meaning set out in clause 11.


2.         Conditions

2.1        These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.


2.2        All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.  


2.3        Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.


2.4        These Conditions may not be varied except by the written agreement of a director of the Seller.


2.5        These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued.


3.         Price

The Price shall be the price quoted on the Seller’s confirmation of order. 


4.         Payment and Interest

 4.1        Payment of the Price and VAT shall be due within 30 days of the date of the Seller’s invoice.   


4.2        Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force.  Such interest shall accrue after as well as before any judgment.


4.3        The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.


5.         Goods

5.1        The Goods are described in the Schedule.

5.2        The Seller reserves the right to amend or change the specification of the Goods if required by any applicable statutory or regulatory requirements.


6.         Warranties

6.1        The Seller warrants that for a period of 12 months commencing on the date of delivery of the Goods (Warranty Period), the Goods shall:


6.1.1     conform with their description;


6.1.2     be of satisfactory quality with the meaning of the Sale of Goods Act 1979; and


6.1.3     be fit for any purpose held out by the Seller.


7.         Delivery of the Goods

 7.1        Delivery of the Goods shall be made to the Buyer’s address.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.


7.2        The Seller undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so.  Time of delivery shall not be of the essence of the contract.


7.3        The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer may not reject the Goods but shall accept the Goods delivered as part performance of the contract, and a pro-rata adjustment to the Price shall be made.


7.4        If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.


8.         Acceptance of the Goods

 8.1        The Buyer shall be deemed to have accepted the Goods 14 days after delivery to the Buyer. 


8.2        The Buyer shall carry out a thorough inspection of the Goods within 7 days and give notice in writing to the seller after discovering that some or all of the goods do not comply with the Warranty above, the Buyer must return the Goods to the Seller at the Buyer’s cost and the Seller shall, at its option, repair or replace any Goods that are defective, or refund the price of such defective Goods.


8.3        Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be                   entitled to reject Goods which are not in accordance with the contract. 


9.         Title and risk


9.1        Risk shall pass on delivery of the Goods to the Buyer’s address.


9.2        Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.


9.3        Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.


9.4        The Seller may at any time before title passes and without any liability to the Buyer:


9.4.1     repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and


9.4.2     for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.


9.5        The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.


10.       Carriage of Goods

Carriage will be chargeable on all sales at the rate of cost +20%.


11.       Force Majeure

11.1      For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Seller including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Seller or any other party), failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, interference by civil of military authorities, national or international calamity, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, earthquake, epidemic or similar events, or default of suppliers or subcontractors.


11.2      The Seller shall not be liable to the Buyer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.


11.3      If the Force Majeure Event prevents the Seller from providing any of the Goods for more than 4 weeks, the Seller shall, without limiting its other rights or remedies, have the right  to terminate this Contract immediately by giving written notice to the Buyer.



 12.1      Nothing in these Conditions shall limit or exclude the Seller's liability for:


12.1.1   death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;


12.1.2   fraud or fraudulent misrepresentation;


12.1.3   breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or


12.1.4   defective products under the Consumer Protection Act 1987.


12.2      Subject to clause 12.1:


12.2.1   the Seller shall under no circumstances whatever be liable to the Buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and


12.2.2   the Seller's total liability to the Buyer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the goods.


12.3      After the Warranty Period, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.


12.4      This clause 12 shall survive termination of the Contract.


13.        General

 13.1      Notices.


13.1.1   Any notice or other communication given to a party under or in connection with this Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally or sent by prepaid first-class post or other next working day delivery service, or by commercial courier, fax or email.


13.1.2   The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action


13.2      Waiver.  A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.


13.3      No partnership or agency.  Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, nor constitute either party the agent of another party for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.


13.4      Third parties.  A person who is not a party to the Contract shall not have any rights to enforce its terms.


13.5      This Contract contains the entire agreement and understanding of the parties relating to the subject matter of this Contract and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between the parties, whether written or oral.


13.6      Variation.  Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by the Seller.


13.7      Governing law.  This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


13.8      Jurisdiction.  Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).