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hik connect

  1. J

    Hik Connect Bug - iOS

    Nothing major but on the latest version of Hik Connect on iOS - there appears to be a small bug (probably a few big ones I’ve just not found yet)…. In live view, double tap a window segment to change it to single camera view. If you then rotate the phone to view that camera in...
  2. A

    hik connct hors ligne (2*2002)

    Hello team, i wondering if anyone can help me : my Hik Connect app is showing all cameras as failes to start playing. Had no issues since installation over 6 months ago up to this point. Hasn’t worked since last week. Any ideas ? the DVR is connected to my LAN, i can ping to it and it got a...
  3. R

    Hik Connect Error code 260015 for play back recorded clips

    Hi I have two Hikvision Ip cameras. I have activated them, they live stream fine to web, blueiris and Hik connect app, but the problem is when trying to play back a clip from Hik connect app. Randomly at times it would play back, other times it would not, but now It wont play back any clip...
  4. I

    Hik-Connect Hik connect does not playback events on iPhone app

    I have an NVR and 2 cameras installed. Everything is working fine on laptop and i-phone (iOS). One problem keeps occurring. Hik-connect registers events, but cannot find the video for playback (see picture). If I restart the NVR it works for a day or so. Events can be played back via...
  5. W

    Ax Pro not connecting to internet

    Last week i bought a Hikvision Ax Pro M packet. Was all working fine with all sensors etc connected to the wifi. I connected the ethernet cable to the Ax Pro and now it is not connection any more to the internet. It disappeared from my Hik-proconnect and Hik-connect. Tried to excess it with the...
  6. J

    DS-KV6113-WPE1 Platform Access Can't Enable

    I installed DS-KV6113-WPE1 today and updated the firmware to the latest version. When trying to enable platform access, the Enable button is disabled and I cannot enable it whatsoever. Is there something I am failing to do? Firmware Version: V2.1.5 build 200904 The doorbell is hardwired...
  7. Z

    Hik connect playback capture and record buttons

    Hi, Do the capture and record buttons on hik connect app download the original files from the nvr or does it just make a screen recording? Playback and live view? Hope someone can help my query Zmulla
  8. J

    AcuSense G2 ISU/SL models - 2 Way Audio fixed

    Apologies for the double post. I've reported this on another thread but their issue was related to setup with a K series NVR... Since purchase I was unable to get the 2 way audio working on a DS-2CD2346G2-ISU/SL and DS-2CD2386G2-ISU/SL model. Selecting the microphone and then selecting IP...
  9. M

    Hik-Connect NVR iPhone app issues

    Hi all, I am looking for some assistance. I have installed a HIKVision NVR DS 7600 series with 4 darkfighter ip cameras. All 4 cameras are live on NVR and can view them on HIK-Connect android app but can only view 3 on iPhone app version. On iPhones I only get 3 cameras and don’t get an option...
  10. I

    Hik-Connect 4MP camera remote viewing clarity query

    Hi guys and girls Added two new cameras to my system, acusense and a colorvu both 4mp 2.8lens Image quality is good when viewing on site but when viewing remotely via app the image quality it blurred and only improves if you click the HD option in the app . I have other 8mp cameras fitted...
  11. C

    I need some help enabling HIK-CONNECT with my DS-7104HGHI-SH DVR please

    Hello everyone! I have a problem connecting my cameras via phone app - trying for days without much success. My cameras are working fine and I can preview them in my "home network" but not online. I know that there are more options to connect (dyndns or hik connect) so if someone could explain...
  12. O

    Ivms 4200 video tutorials

    I have created video tutorials could please let me know any miz takes
  13. S

    One Hikvision camera is online, the other is offline?

    Hey guys, I'm using 2 HikVision cameras. Both of them stoped working all of a sudden. I checked the switch device and I noticed, that the light that says that camera is online is off. So I tried to unplug and plug the camera ethernet cables and nothing happened. Then I tried to plug the cameras...
  14. Kyle

    FAQ How many Hik-Connect accounts am I able to connect to my Hikvision IP Video Intercom Door Station?

    We have recently had some customers ask us what the limitations surrounding the number of mobile devices that can be connected to Hikvision Door Stations. Indeed, it is key information to have, which is not that readily available, when considering one of these systems. We, therefore, thought...
  15. Dan

    FAQ Can I Add 4A26/P and 7A26/P ANPR Cameras to Hik-Connect & Can I Send ANPR Notifications to the Hik-Connect App?

    We had a customer with the below problem: 1) With regard to the new ANPR camera (7A26/P) - that one is connected via the NVR that I bought at the same time. I'm afraid updating the firmware for both has not fixed the problem. I am still getting other smart event notifications (eg line...
  16. K

    Hikvision Q1 PT Camera not connecting with TPlink EAP 225

    We purchased the Hikvision Q1 PT Camera Model # DS-2CV2Q21FD-IW for one of our clients. The issue we are facing is to joining the WLAN camera with the client Wifi Acces Point (TPLINK EAP 225). There are two SSID enabled at the client-side (2.4GHz and 5GHz) and both have the same SSID name and...
  17. I

    Hik-Connect Stream Settings for 5mp camera

    8 Cameras - DS-2CD2355FWD-I/G - V5.6.3 1 NVR - DS-7616NI-K2/16P - V3.4.16 I had previously had the NVR on V4.1.1 but I realised it was unsupported, and my cameras were not always displaying properly on the monitor and I had to mess around with the stream settings...
  18. E

    Hik-Connect Problem seeing my Hikvision cameras on phones

    Hello, new here! Total camera newbie too, with a simple question. I just moved into a home that had a Hikvision system that they left behind, unconnected. I was able to get it going... Cameras are POE (learned all this as I went) plugged into a Hikvision DS-7108NI-SN/P NVR. The NVR is...
  19. H

    Hik-Connect Trouble connection NVR to hik connect

    Hello I have had hikvision system installed with 8 channel NVR, DS-7608NI K2/8P with three turret cameras DS-2CD2347G1-LU. It was working perfectly fine untill yday when I decided to update the latest firmware (V3.4.107 build 190927) I hope that's the latest one. At first I couldn't get the...
  20. Phil

    Hik-Connect Hikvision Hik-Connect IOS App user manual V3.10.0

    Please find the latest Hik-Connect user manual attached for IOS, iPhone, iPad users