Recent content by plumbsmart solutions

Evening all, I have finally got my new door station up and running and all working now. At the minute I’ve not opted for the indoor screen so when the outdoor is pressed, rings our phones. Previously I had a google nest door bell which I wired through a bell transformer so that I could have...

Thanks both for your help. I have finally managed to sort it thankfully. I don’t know why I didn’t do it from the begging to be honest but what I did was a hard reset on the door station then there it was, popped up in hitools as inactive. All set up now and working….finally

Hi David, It literally just shows me 3 things connected which are x2 wireless security control panels which are the same thing but have a different IP address, and also my NVR (but no cameras)-all 3 are showing as activated. If I remove Ethernet cable and plug between laptop and NVR, then can...

Thanks David, have just tried this again so now running directly from laptop into Ethernet port on router. Ran the Hitools search and still only 3 devices coming up (I have 6 hik cameras wired into NVR (DS-7608NI-M2/8P) then the NVR connected into the POE switch. All that comes up is the NVR...

I’m not sure to be honest David - on the data badge it says BT whole home M5P so guessing this is the model!? On my EE router I only have 1 WAN port, 4 Ethernet ports and 1 phone port so not sure I am able to connect to LAN? From 1 of the Ethernet ports I have wired this into 1 of the ports...

Hi David, Thanks for the reply. I’m not sure if this maybe creating the issue; so my router is a SmartHub sh32B (model f5394 P EE) but into this router I have x 3 BT whole home discs that create a mesh network. Everything is connected to the BT discs rather than the EE router but it’s into...

Hi all, New here so please be gentle! ;-) Today I installed my new DS-KV6114 door station but after running both SADP and Hi tools delivery, cannot find the doorbell in order to set it up. I have the door station wired directly into a to-link LS108GP POE switch and believe it to be on the...