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Hik-Connect Alarm Notifications IVMS-4500

Rob

New Member
Messages
11
Points
3
I have a DS-7604NI-E1/4P and have been utilizing it over my local area network (IP Domain). No issues for a couple years - just recently my alarm notifications stopped coming through the IVMS-4500 app. The DVR is capturing the alarms and can produce an audible alarm, but nothing is coming to the iphone on the IVMS-4500 app. I have checked that alarm notifications are on, notifications are turned on phone, deleted and re-input the line crossing alarms (was sure to check off "notify surveillance center), rebooted the DVR, deleted and redownloaded IVMS-4500 and still nothing. I even tried rebooting my TP-link router. I am able to see the live cameras and recordings on the IVMS-4500, just no alarm notifications.

Any thoughts out there on what may be happening? I appreciate any help you can provide!
 
Solution
...and just like that (July 22, 2021) the smart event line crossing push notifications are now working. Changed nothing on my end. There were no IVMS_4500 app updates for IoS, so what made it work? I have to assume somewhere (wherever the server is) there was a fix. While I am glad they are now working again, I would really like to know what the reason is for the issue - certainly was not on my end.

Old cam guy

New Member
Messages
4
Points
1
Today the notification function has stopped working two times. It was fine this morning , stopped working about 1:30 this afternoon and started working again about 7pm. It just stopped working again.
Called one of my clients who has an iphone 12 and he had the same issues today. He has 4 systems loaded on his phone for his business and home
I'm planning on ordering a different phone to replace one of mine. Something with a different OS . I'll keep it on just to see if it gets the notifications when my iphone doesn't
I wish there was an answer for this problem. It's getting old having to tell my clients there is nothing I can do for them.
 
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derekz

New Member
Messages
9
Points
1
Same problem with push alarm....

IP camera to tablet android wifi: They stopped working but I don't know why

IP Camera to Windows PC: OK

What can I do?
 
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mpsjoe

New Member
Messages
1
Points
1
Hi everyone, just found this thread and am so happy to learn that others have had the same battle with this.

I bought an iPhone 13 today and in order to back up my old iphone 7 (prior to transferring all data) I needed to upgrade it to the latest IOS 15.
Since then no more push notifications are working.
I have observed this in the past, and its as though the app developer eventually gets wind of "push notifications" no longer working, and addresses the issue. One such instance previously lasted a couple of months before it suddenly started working again.

Just my observations, but please keep me posted if more accurate information becomes available.

Cheers,
Joe
 
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