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  1. Kyle

    How-to: How to create an App Password for your Gmail account so that your CCTV equipment can send email notifications

    To use a Gmail account to send you CCTV equipment’s email notifications, you now need to set up a unique third-party app password for it. Most other email providers still allow third-party apps or devices to use your account with your normal password for it, but Google no longer permits this as...
  2. Kyle

    FAQ Why does my Gmail email address no longer work for receiving email notifications from my CCTV equipment?

    As of the 30th May 2022, Google has removed the support for use of third-party apps or devices which can use your Gmail address using only your normal username and password. Google's statement about it is here: https://support.google.com/accounts/answer/6010255?hl=en As CCTV equipment is a...
  3. T

    Camera fails to send emails after 2 days

    Hi I have a DS-2CD2345FWD-I firmware V5.6.3 build 190923 it works well and send emails via a hotmail account without a problem for a couple of days, then the emails stops. If I send a test email that works but the motion ones cease to be sent. If I reboot the camera all is well for a couple of...
  4. Dan

    How-to: How do I take a Screenshot on a Windows PC and Attach the Screenshot to an Email

    Now for most regular PC users, the ability to screenshot is a basic skill they all know how to use and when we provide technical support we often ask customers to send us screenshots to give us a better understanding of their problem, but with some less tech-savvy customers when we ask for a...
  5. Dan

    How-to: How do I take a screenshot on a Mac and attach the screenshot to an email?

    Now for most regular Mac users, the ability to screenshot is a basic skill they all know how to do and when we provide technical support we often ask customers to send us screenshots to give us a better understanding of their problem, but with some less tech-savvy customers when we ask for a...
  6. WebDev

    Gmail test successful but no real emails

    Hi guys I've a 4MP HIKVISION cube camera which I purchased from here. After a bit of reading and some changes, I finally succeeded in getting a test email out to my gmail account. However, upon motion detection I receieve nothing. Have checked spam folders too and waited a few hours. Is this...
  7. E

    SMTP issue - DS-7716N-E4/16P

    I seem to have som weird issue with my network. In the end of July I stopped getting notification emails. I had a 7108 NVR then but upgraded to a 7716 last week. I cannot get the email notification to work. Even called my ISP to check if they blocked me or something. I do NOT use google gmail...
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