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  1. T

    Camera fails to send emails after 2 days

    Hi I have a DS-2CD2345FWD-I firmware V5.6.3 build 190923 it works well and send emails via a hotmail account without a problem for a couple of days, then the emails stops. If I send a test email that works but the motion ones cease to be sent. If I reboot the camera all is well for a couple of...
  2. Dan

    How-to: How do I take a Screenshot on a Windows PC and Attach the Screenshot to an Email

    Now for most regular PC users, the ability to screenshot is a basic skill they all know how to use and when we provide technical support we often ask customers to send us screenshots to give us a better understanding of their problem, but with some less tech-savvy customers when we ask for a...
  3. Dan

    How-to: How do I take a screenshot on a Mac and attach the screenshot to an email?

    Now for most regular Mac users, the ability to screenshot is a basic skill they all know how to do and when we provide technical support we often ask customers to send us screenshots to give us a better understanding of their problem, but with some less tech-savvy customers when we ask for a...
  4. J

    Email alerts for motion detection not working

    I have read a number of threads saying there are issues with GMAIL but I have since tried Outlook and had no luck with that either. Has anyone got this working correctly. I have the DS-7608NI-SE/P running V3.0.15 build 150528. I did try upgrading this a while back but it bricked the NVR and...
  5. WebDev

    Gmail test successful but no real emails

    Hi guys I've a 4MP HIKVISION cube camera which I purchased from here. After a bit of reading and some changes, I finally succeeded in getting a test email out to my gmail account. However, upon motion detection I receieve nothing. Have checked spam folders too and waited a few hours. Is this...
  6. E

    SMTP issue - DS-7716N-E4/16P

    I seem to have som weird issue with my network. In the end of July I stopped getting notification emails. I had a 7108 NVR then but upgraded to a 7716 last week. I cannot get the email notification to work. Even called my ISP to check if they blocked me or something. I do NOT use google gmail...
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