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Hikvision DS-7208HQHI-K1 is intermittently offline. No settings were changed. What is causing this?

Phil

Administrator
Staff member
Messages
2,947
Points
83
#21
There is every chance that there is a 'pairing' routine for your powerline devices to see each other and work together.
The unit connected to your router is not 'seeing' the one in the loft next to the DVR.
Maybe following a power cut, or perhaps it was unplugged when the router was replaced.
Google for your TP-Link model number.
Follow the instructions for pairing/adding devices.
Once that is successfully completed your DVR should appear as a device in your routers DHCP table ethernet section.
 

suzanneocallaghan

New Member
Messages
18
Points
3
Thread starter #22
hi phil, i ran sadp tool on my laptop, no npf issues this time but the SADP page is empty, showing no online devices
 

suzanneocallaghan

New Member
Messages
18
Points
3
Thread starter #23
There is every chance that there is a 'pairing' routine for your powerline devices to see each other and work together.
The unit connected to your router is not 'seeing' the one in the loft next to the DVR.
Maybe following a power cut, or perhaps it was unplugged when the router was replaced.
Google for your TP-Link model number.
Follow the instructions for pairing/adding devices.
Once that is successfully completed your DVR should appear as a device in your routers DHCP table ethernet section.
ok will do
 

Phil

Administrator
Staff member
Messages
2,947
Points
83
#24
Because your DVR is not currently connected to your network.
Therefore, SADP is unable to find it.
You need to get the Powerline pair working again.
 

Phil

Administrator
Staff member
Messages
2,947
Points
83
#26
Your DVR is now back on your network.
Has been issued a valid IP address.
And may appear again at Hik-Connect and in your App shortly.
 

suzanneocallaghan

New Member
Messages
18
Points
3
Thread starter #27
Hi Phil,

That did the trick. My device is back online on my app. thanks so much for your troubleshooting help. I hope the rest of you with 'device offline' get a resolution.
 

macman

Member
Messages
42
Points
8
#28
You guys are superheroes. Anyone not buying their kit from you is making a terrible mistake.
 
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