• Hi Guest, Please subscribe to our YouTube channel for fresh new videos each week.

New HikVision User - Stuck on mobile app - Create Verification Code

Snaffy

Member
Messages
31
Points
8
Thread starter #21
OK
Have you got a Hik-Connect account?
Can you login at www.hik-connect.com?
Yes I do, I made that account when I was 1st trying to get things up and running.
And yes, I can log in.

I have no devices listed.
If I click on ADD and type in the serial number off the box my camera came in.
I get the following message: The device cannot be added.

I was presuming I was getting this error as Hik-Connect is not yet enabled on my camera

 

Phil

Administrator
Staff member
Messages
3,265
Points
83
#22
OK
Can we check your network domain range please?
At the bottom left on your PC, where it says "Type here to search" - please type CMD, then enter.
At the command prompt, type ipconfig - then enter

And please share your IP addresses e.g. mine on this PC are:

1581624080449.png
 

Snaffy

Member
Messages
31
Points
8
Thread starter #23
Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 192.168.68.123
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.68.1
 

StewartM

Active Member
Messages
498
Points
28
#24
Use the last 9 digits of the serial number when adding a device on the Hik-connect portal. If the device is not found it's your network settings as Phil mentioned.
1581624859447.png

1581625035546.png
 

Snaffy

Member
Messages
31
Points
8
Thread starter #25
Thank you, yes, those last 9 digits are the ones I have only ever used.

If I may ask a simple question.
Would you expect the camera to be found using the HikConnect Portal if Hik-Connect is not currently set to on, on the device?
 

Phil

Administrator
Staff member
Messages
3,265
Points
83
#26
OK, that's all fine.
It confirms your domain range.
And your camera is set to an IP address within that range.
And, you have shown previously that you can access and log into your camera at that IP address.

So, what is stopping your camera from phoning home to the hik-connect portal?

There is a document attached to this Post.

Please see 3 iii and see if you are able to ping the hik-connect portal please:

1581626003322.png
 
Last edited:

Phil

Administrator
Staff member
Messages
3,265
Points
83
#27
Would you expect the camera to be found using the HikConnect Portal if Hik-Connect is not currently set to on, on the device?
Where are you seeing this please?
By default Hik-Connect is enabled (in Platform Access).
 

Snaffy

Member
Messages
31
Points
8
Thread starter #28
Where are you seeing this please?
By default Hik-Connect is enabled (in Platform Access).
Unless I'm misunderstanding something, this looks off / not enabled to me (not that I know much!) :(

hik-connect-off.jpg
 

Phil

Administrator
Staff member
Messages
3,265
Points
83
#29
Don't worry about that for now please.
It is a way of initiating Hik-Connect from SADP, but is failing for your setup.
I am trying to work out why.
For some reason, your camera is unable to 'call home' to the hik-connect portal via your network, router, etc. - even though we have now checked all of your settings.
Can you please try the ping test to the portal - shown at #26 above.
 

Snaffy

Member
Messages
31
Points
8
Thread starter #30
Ok, some good news :)

Following some basic information no one mentioned to me :)
I have been able to enable Hik-Connect, and also add the device (using it's serial number) to the HikVision Device Management web page.

As I had explained a number of times, every time I tried to enable Hik-Connect using SADP I would get the error I have posted in previous posts.

What however I was totally unaware of, until I saw a screenshot following the link was that it is also possible to enable Hik Connect via the Devices Web Page. Under Network / Configuration / Advanced Settings. And select Hik-Connect from the drop down box there.

Once I knew that setting was there, I went to it, enabled it, set a password, and saved. Upon reloading SADP just to check, it's now showing it enabled.

Shame I was not aware of this other way to enable it previously. But no worries, now I've found it, it's on finally! :)

Also, I am now able to view the life feed on my Android phone using the Hik-Connect app.

 

Phil

Administrator
Staff member
Messages
3,265
Points
83
#31
Following some basic information no one mentioned to me :)
You may not have understood it at the time, but @Dan did try to lead you to this option:
 

Snaffy

Member
Messages
31
Points
8
Thread starter #32
You may not have understood it at the time, but @Dan did try to lead you to this option:
Yes, looking back on it now, I understand what was being said. It's easy when you know :)
I think it was so stuck on using SADP and it giving me the error, I did not mentally take full note of the instructions to do it another way.

Just let me say a VERY BIG thank you to all for helping me, get past these initial basic stages (which if I'm honest I thought I'd have done the 1st night I received it) :)

There are of course a lot more I need to read up on, and work out, but at least the basic functionality is working.

Just managed to get notifications to occur on my phone which was of course an important thing.
Not yet sure (can't yet find) and time delay setting between notifications. Seems by default it won't send another notifiction till about 1 minute at a guess (not important right now)

One query, Is it possible to view my Camera from say my works PC ?
 

Phil

Administrator
Staff member
Messages
3,265
Points
83
#33
One query, Is it possible to view my Camera from say my works PC ?
It is possible, but to do so you need to set up port forwarding on your home router (and probably a DynDNS solution to find your home / system on the world wide web, if you don't have a static IP at home).
Port forwarding is an extra layer of complexity, and not deemed to be very secure.
Most people settle to just viewing via the App when they are away from home.
 

Snaffy

Member
Messages
31
Points
8
Thread starter #34
It is possible, but to do so you need to set up port forwarding on your home router (and probably a DynDNS solution to find your home / system on the world wide web, if you don't have a static IP at home).
Port forwarding is an extra layer of complexity, and not deemed to be very secure.
Most people settle to just viewing via the App when they are away from home.
Ok, thanks for letting me know.
Mobile viewing is good enough really, though of course an official HikVision app you could log in would be nice, but if there is not one, and trying to attempt such a feat yourself is open to security issues, then I'm ok with accepting that.
 

StewartM

Active Member
Messages
498
Points
28
#35
You could load iVMS-4200 on your work PC. Under the Maintenance and Management option. Click Add and select Cloud P2P. Select your region and use your Hik-connect credentials to login. This will allow you to view your camera.
1581633744883.png

1581633976134.png

1581634009175.png

1581634093185.png

1581634173382.png

1581634339247.png
 

Snaffy

Member
Messages
31
Points
8
Thread starter #36
Thanks, that's great to know.
Much appreciated :)

I will probably give that a try soon.......
 
Top